General terms and conditions of sale:
The order of products presented in the electronic catalogue of this website, is subject to acceptance by the buyer, and is worth acceptance without any reserve by the latter, of all the general conditions of sale set out below. These general conditions of sale are binding on the buyer without regard to any specific clauses added by him - unless expressly agreed by the seller - and without regard to any advertising material issued by the website owner. The buyer's acceptance is materialized by his electronic signature, materialized by the "validation click". This electronic signature is equivalent to a handwritten signature between the parties. This is equivalent to the buyer acknowledging that he or she has fully understood and agrees to all the conditions set out below. Except in the limited cases provided for in these general terms and conditions of sale, the order form signed electronically by the buyer, by means of the "validation click", is equivalent to a definitive order, and cannot be retracted. Under these conditions, we invite customers who have connected to its electronic catalogue for distance selling to read carefully the general conditions of sale below, before proceeding to any effective order of products appearing in this catalogue.
Article 1: PURPOSE
These general terms and conditions of sale are intended to specify the buyer's rights and obligations with regard to the products sold in our electronic catalogue, within the framework of a distance selling system. The contract drawn up in the event of an effective order within the framework and under the conditions referred to in these general terms and conditions of sale, is governed by the regulations governing distance selling, as they result in particular from the Consumer Code, as well as the specific provisions referred to below.
Article 2: ESSENTIAL CHARACTERISTICS OF THE PROPERTY AND SERVICES OFFERED
The products offered in the electronic catalogue and whose distance selling is governed by these general conditions of sale have the following essential characteristics:
Products concerned: the name, packaging, quantity and particularities are specified for each of the products in the electronic catalogue. All these elements are included in the order placed by the buyer. In any case, the presentation photos of the products offered in the electronic catalogue are not contractual, and cannot engage the responsibility of the seller towards the buyer.
Geographical area of coverage of the offer: the offer referred to in these general terms and conditions of sale is limited to metropolitan France
Geographical delivery area: the offer referred to in these general terms and conditions of sale is limited to the same area.
Availability of the good or service: the products presented in the electronic catalogue and whose distance selling is governed by these general conditions of sale, are available as long as the product concerned appears on the electronic catalogue.
Article 3: DURATION OF THE OFFER
The sales offers contained in the electronic catalogue, governed by these general terms and conditions of sale, are valid for any product contained in this catalogue as long as it remains online or while stocks last.
Article 4: PRICE The price is indicated for each of the products appearing in the electronic catalogue. The price shall be understood to include all taxes included, such that these taxes are fixed on the date of acceptance of the offer by the buyer under the conditions referred to in Article 5 below. The price guaranteed to the buyer is that appearing on the electronic catalogue on the date of purchase, which is evidenced by the acceptance of the offer by the buyer under the conditions referred to in Article 5 below. The price must be paid in full upon delivery. The seller reserves the right to modify at any time the selling prices appearing on its electronic catalogue.
Article 5: ACCEPTANCE OF THE OFFER
The acceptance of the offer by the buyer is concretized by the validation, within the framework of the electronic catalogue, by a "validation click", of all the information that must be completed by the buyer: Name, First name, Delivery address, E-mail. The order placed by the buyer is subject to written confirmation by e-mail from the seller. This confirmation contains: product description, quantity ordered, price and delivery terms.
Article 6: PAYMENT
The buyer must pay for the full payment of his order by one of the means proposed on the site. The buyer guarantees to the seller, when validating his order form, that he is in order with regard to the issuer of the payment card or cheque.
the payment is paid before shipping the packages.
Article 7: DELIVERY
The ordered product is delivered by post to the address indicated on the buyer's order. In the event that the buyer is absent when the product ordered on the electronic catalogue is delivered, it is his responsibility to contact his post office to pick up his order at the depot. Your package is shipped at your own risk, special care is taken to the package containing fragile products... If the package is abnormal, broken.... You must refuse it so that we can make a claim with the post office and operate the colissimo insurance. If the package is opened, the post office considers that it is accepted. The insurance cannot work and the order cannot be refunded.... A delivery time is indicated on the site. This period is only indicative. The seller cannot be held responsible in the event of exceeding this period. In particular, exceeding this indicative period, in particular for reasons of force majeure such as strikes or bad weather preventing deliveries, may not give rise to any cancellation of the order, any reduction in the price paid by the buyer, and any payment as damages.
No complaint concerning the non-receipt of a package will be accepted by our services beyond one month after shipment. Attention, no dispute of late delivery concerning a package will give rise to compensation.
After a period of 30 days, from the date of shipment of your order, no claims will be accepted.
If your parcel is delivered directly to your mailbox or by your postman and is unfortunately damaged: It is imperative to go to your post office to ask them for a damage report without opening it. If it is not requested on the same day as your delivery, the post office will refuse to send it to you and therefore our services will not be able to access any claim for compensation.
Returns under the reason: does not live at the address indicated NPAI
General These are packages returned by the service provider responsible for delivery under the mention: Does not live at the indicated address.
Processing of a NPAI return After receipt and acceptance of your package by our services, a credit note (total order, shipping costs deducted) will be credited to your customer account within 48 hours of receipt of your package by biopur.fr. You can then place your order again.
Returns on the grounds of'unclaimed'.
These are packages that have not been claimed by customers at the Post Office within the specified time limits. (15 days).
Processing a return under the'unclaimed' ground
After receipt and acceptance of your package by our services, a credit note (total of the order, shipping costs deducted) will be credited to your customer account within 48 hours of receipt of your package. You can then place your order again.
Colissimo Suivi is a very reliable service. However, as in any shipment, there may be a delay in delivery or the product may get lost. In the event of a delay in delivery compared to the date we indicated in the shipping email, we ask you to inform us of this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post investigation can take up to 21 days from the date of commencement of the investigation.
If during this period, the product is found, it will be immediately redirected to your home (in most cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, Swiss Post considers the package lost. Only then can we send you a replacement product, at our expense. If the ordered product(s) were no longer available at that time, we would refund you the amount of the products affected by the carrier's loss. If the product(s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by refunding you by cheque for the difference, or by requesting an additional cheque for this price difference. We decline any responsibility for any extension of delivery times due to the carrier, particularly in the event of loss of products or strike.
Article 8: RIGHT OF WITHDRAWAL
The consumer has 14 days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs.
The period referred to in the previous paragraph shall run from the date of receipt of the packages.
When the 14-day period expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the first working day.
To be sent by registered letter with acknowledgement of receipt to Biopur habitat, at the following address:
Mr Sanchez / Biopur habitat
41 rue du colonel Gaucher
24430 Annesse et Beaulieu
Name of the consumer:
Date and signature of the consumer
Important : You will be refunded 48 hours after receipt of the new and intact product(s). It is your responsibility to ensure that they are returned in good condition to our premises.
Article 9: WARRANTIES - SERVICES AFTER SALE
The seller undertakes to reimburse in the form of having any product damaged or not in conformity with what is expected.
Article 10: NOMINATIVE INFORMATION AND CONFIDENTIALITY
In accordance with the law "Informatique et Libertés", the processing of personal information relating to users has been declared to the Commission Nationale de l'Informatique et Libertés (CNIL). The user has (article 34 of law 78-17 of 6 January 1978) a right of access, modification, rectification and deletion of data concerning him, which he can exercise in writing to Sanchez Frédéric or by email firstname.lastname@example.org. Your name, address and e-mail address will not be made available to other companies. Frédéric Sanchez undertakes to use them only for strictly internal use.
Article 11: APPLICABLE LAW
This contract is subject to French law, and in particular Articles L. 121-16 to L. 121-20 of the Consumer Code.
Article 12: REGULATION OF LITIGATIONS
In the event of a dispute, the buyer will first contact the seller in order to agree on an amicable solution.
The Commercial Court at the place of delivery of the packages is the only competent court for any dispute arising from the application of these general conditions of sale.