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Moderation of customer reviews

At Biopur Habitat, we place particular importance on the transparency and authenticity of the reviews published on our website. Customer reviews are intended to inform consumers based on real experiences, whether positive, mixed or critical.

In the vast majority of cases, submitted reviews are published. Non-publication of a review remains exceptional and only applies to specific situations, with the aim of ensuring a reliable, respectful forum that complies with current regulations.

Our publication policy

A review is never rejected solely on the grounds that it expresses dissatisfaction, reservations or criticism. On the contrary, such feedback provides useful and honest information for future customers, while helping us to continuously improve the quality of our service.

Our aim is not to present an artificially positive image, but to reflect as accurately as possible the experiences actually had by our customers.

Why does moderation exist?

The sole purpose of moderation is to ensure that published reviews remain usable, understandable and compliant with the rules of mutual respect. It is not intended to remove unfavourable reviews, but only to exclude content that is clearly inappropriate or unrelated to the shopping experience.

Exceptional cases of non-publication

In exceptional circumstances, a notice may not be published or may be temporarily put on hold if it contains, in particular:

abusive, defamatory, threatening or disrespectful comments;
content that is discriminatory, hateful or unlawful;
personal data such as an address, telephone number or email address;
content unrelated to the product, order, or customer experience;
a promotional or advertising message, or any message that could be considered spam;
a duplicate notice;
content that is clearly fraudulent, empty or incomprehensible.

What we do not do

We do not reject an opinion because it is negative.
We do not make publication conditional on the grade awarded.
We do not only select favourable reviews.

A measured moderation policy

In practice, refusals to publish are very rare. If this were not the case, the customers concerned would naturally express their dissatisfaction on other public online forums, such as social networks, review platforms or consumer forums.

That is why our policy is based on a simple principle: publish the opinions received, except in exceptional, clearly justified and limited cases.

Our commitment

We consider customer reviews to be a useful source of information, both for consumers and for the continuous improvement of our business. We are therefore committed to applying balanced, transparent and unbiased moderation.